ALPHA CORE
SECURITY
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Privacy Policy

Effective Date: January 1, 2025  |  Last Updated: January 1, 2025  |  Alpha Core Security  |  Surrey, British Columbia, Canada

Alpha Core Security ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit alphacoresecurity.com or contact us.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Fill out our contact or quote request form
  • Send us an email at info@alphacoresecurity.com
  • Interact with us through our website

The personal information we collect may include:

  • Name and company/organization name
  • Email address and phone number
  • Service requirements and site address
  • Any additional details you provide in your message

We also automatically collect certain non-personal information when you visit our website, including browser type, IP address, pages visited, and time spent on pages. This is used solely for website analytics and improvement.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and quote requests
  • Provide and improve our security services
  • Communicate with you about our services, updates, and offerings
  • Comply with legal obligations under applicable Canadian law
  • Maintain the security and integrity of our operations

We do not sell, trade, or rent your personal information to third parties.

3. Legal Basis for Processing (PIPEDA Compliance)

Alpha Core Security operates in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the BC Personal Information Protection Act (PIPA). We collect and use your personal information only with your knowledge and consent, or where permitted by law.

4. Disclosure of Your Information

We may share your information in limited circumstances:

  • Service Providers: Third-party vendors who assist us in operating our website or business (e.g., form processing via Netlify) — bound by confidentiality obligations
  • Legal Requirements: When required by law, regulation, court order, or government authority
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Quote request data is retained for a maximum of 3 years for business continuity purposes.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience. You may configure your browser to refuse cookies; however, some parts of the website may not function properly if you do so. We do not use cookies for advertising or third-party tracking purposes.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

9. Your Rights

Under PIPEDA and PIPA, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent to the use of your personal information (subject to legal or contractual restrictions)
  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at info@alphacoresecurity.com.

10. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Alpha Core Security
Surrey, British Columbia, Canada
Email: info@alphacoresecurity.com
Website: alphacoresecurity.com

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